The Company Private Limited Policy

Maddison & Moore and each of their respective subsidiary, parent and affiliated companies is deemed to operate this Website (“we” or “us”) recognises that you care how information about you is used and shared. We have created this Privacy Policy to inform you what information we collect on the Website, how we use your information and the choices you have about the way your information is collected and used. Please read this Privacy Policy carefully. Your use of the Website indicates that you have read and accepted our privacy practices, as outlined in this Privacy Policy.

Please be advised that the practices described in this Privacy Policy apply to information gathered by us or our subsidiaries, affiliates or agents: (i) through this Website, (ii) where applicable, through our Customer Service Department in connection with this Website, (iii) through information provided to us in our free standing retail stores, and (iv) through information provided to us in conjunction with marketing promotions and sweepstakes.

We are not responsible for the content or privacy practices on any websites

We reserve the right, in our sole discretion, to modify, update, add to, discontinue, remove or otherwise change any portion of this Privacy Policy, in whole or in part, at any time. When we amend this Privacy Policy, we will revise the “last updated” date located at the top of this Privacy Policy.

If you provide information to us or access or use the Website in any way after this Privacy Policy has been changed, you will be deemed to have unconditionally consented and agreed to such changes.  The most current version of this Privacy Policy will be available on the Website and will supersede all previous versions of this Privacy Policy.

If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department on our contact page.

Personal Information​

When shopping with Maddisonandmoore.com we will save some of your data to fulfil and process your order. Maddisonandmoore treats all personal information confidential and nothing is passed on to third parties. You have the right to contact Maddisonandmoore and request to remove or access your data.​

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way.

We may use software tools to measure and collect session information, including page response times, length of visits on certain pages, page interaction information, and methods used to browse away from the page. This is basic software and services provided by the WordPress and Google analytics. ​

How do we collect information?

​When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, billing address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

​We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  5. To comply with any applicable laws and regulations.​

How do we store, use, share and disclose visitors information?

​Our company website is hosted on a secure server and platform based in the UK. All data is stored securely behind a firewall. WordPress.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through WordPress.com’s data storage, databases and the general WordPress.com applications.

All direct payment gateways offered by WordPress.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

​We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. We will mostly contact you regarding an order you may have placed with us, as well as via our marketing campaigns or promotions with your consent only. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

​If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us on our ‘contact us page’.

Wholesale Enquiries

Contact us on the enquiry form on our home page with your shop name, address and what you would like to order.

Thank you and we hope you enjoy your experience & timepiece.